As a small business owner, I trusted IndiaFiling with my GST registration and compliance services — a decision that cost me ₹22,000, nearly 30 days of stress, and endless follow-ups… until Axis Bank stepped in.
🧾 The Beginning: Payment & False Promises
I paid ₹22,000 via Axis Bank UPI to IndiaFiling for their “professional GST services” expecting:
- Prompt onboarding
- Timely filing and compliance support
- A dedicated relationship manager
What I got instead:
- Repeated delays
- No onboarding assistance
- Zero GST services delivered
📉 The Worst Part: No Response, No Refund
For the next 4 weeks, I:
- Sent over 15 emails
- Followed up on WhatsApp and Twitter
- Raised multiple tickets on their website
Instead of resolving my concerns, IndiaFiling suspended my account on their support portal, cutting off access to the ticketing system entirely. This wasn’t just unprofessional — it was a blatant attempt to silence a paying customer.
When I asked for a refund, they:
- Repeatedly delayed responses
- Made false promises
- Eventually refused the refund outright
🛡️ The Turning Point: Axis Bank Took Charge
With all doors shut at IndiaFiling, I escalated the issue via Axis Bank’s UPI Dispute process. I submitted:
- The UPI transaction details
- A complete email trail
- Screenshots of ignored follow-ups
- Proof of suspended support access
To my surprise, Axis Bank took the matter seriously, investigated quickly, and within days refunded the full ₹22,000 directly to my account.
✅ Key Takeaways for Others Facing Similar Issues
| What Happened | What You Should Do |
|---|---|
| Payment via UPI | Keep transaction ID & date safe |
| No services provided | Collect all communication proofs |
| Ignored by the company | Try social media, but don’t wait |
| Account blocked or suspended | Screenshot everything |
| Refund denied | File UPI dispute with your bank |
📝 How to File a UPI Dispute (Axis Bank)
- Open Axis Mobile or Internet Banking
- Locate the transaction and select “Raise Dispute”
- Select reason as “Service not rendered” or “No response from merchant”
- Attach supporting documents
- Wait for resolution (you’ll be notified via SMS/email)
🙌 Kudos to Axis Bank
While IndiaFiling failed on every front, Axis Bank protected me as a customer. Their fast action and trust in my documentation helped reverse an unfair transaction that could have gone unresolved forever.
🔁 Final Words
If you’re a freelancer, small business, or startup founder dealing with unreliable service providers — don’t let it slide. Use your bank’s dispute mechanisms. Keep your paperwork. Push back.
I hope this helps others get their money back from platforms that don’t deliver what they promise.
